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How do I get a username
and password?
You must purchase a course
first. Once you have purchased the course and registered yourself or your
employees, your username and password will be emailed to the person set up
as the Account Supervisor. To purchase
a course, please click here.
If you are registered for a course and you know who your Account
Supervisor is, please ask him/her for your username and password.
The course
says my username and password are incorrect.
If you are the Account Supervisor, you will have two sets
of usernames and passwords. The first is your Administration
information to login to your Course Administration site. This
is the very first thing listed on your password list. Do
not use this to login to the course.
The second set of information is your Course Login
information. Please use this to login to your course.
Make sure you are using the correct username and password.
Make sure you
type your username and password with no
spaces. Your username for your course is not your email
address.
The course
says my username and password have expired.
If it
has been more than one year since you first logged in to
your course, your username and password are now expired. You
have one year to complete your course once it is activated.
I can't see
the bouncing ball when I try to login.
This is usually one of three problems:
(1) Download
ActiveX Control:
A yellow bar should be
displayed at the top of the webpage that says: "This
site might require the following ActiveX control: 'setup' from
'YOW Canada Inc.'. Click here to install."
Right-click on this yellow bar and choose 'Install Now'. The
player needed to run the course will then install.
Answer 'yes' and 'ok' to both questions that appear. When this
is successful, the bouncing ball will appear for you and you
can now click on the 'Login Now' button.
(2) Computer
Administrator:
You must have administrative rights to install software. Once you are logged in to your computer with
administrative rights, please install the necessary software from the login screen.
See #1 for how to do this.
If you cannot
login as the administrator, please contact your company's IT
department.
(3)
Antivirus / Firewall Issues:
If you
are not able to see the bouncing ball and you do not see the
yellow bar along the top of your screen; it is most likely
your antivirus / firewall software (such as Norton Antivirus) that is preventing the installation of either Flash or Macromedia
softwares.
In this case,
please consult the IT department within your company and
explain to them what you are trying to do. They should be able
to give you temporary access to download the program.
Alternatively, you can TEMPORARILY disable your antivirus / firewall
software. Please consult your antivirus / firewall documentation for
details on how this is done.
I'm a Microsoft
Vista user and I can't login to the course.
By default, a
setting called "Protection Mode" is enabled. To temporarily
disable this for a zone, navigate to Internet Options >
Security Tab > Select the appropriate zone > uncheck the
"Enable Protected Mode" checkbox and refresh your screen (ctrl
R).
The course
froze.
Please REFRESH
your screen. On your keyboard, hold down CTRL and hit the "R" key.
Or right-click with your mouse and hit "refresh". You may also need to
reboot your computer and log in again.
I can't see
the entire course screen.
Your screen resolution is too
high. Go to your desktop
and right click on your desktop. Click on "Properties",
then "Settings". You will see a scroll bar. Move the scroll
bar to the right until you see "1024 by 768 pixels". Click
"Apply" and "OK". You should now be able to see the full
course screen.
I'm on a dial-up
connection and the course is taking a long time to download.
This is
normal. On a dial-up connection, you can expect to wait about
10 minutes for each module to download. Please be patient.
I can login
to the WHMIS course, but the screen is white.
You must download a newer version of Macromedia Flash. The
course requires at least Flash 6.0. Please close the screen
and return to the login page.
A yellow bar
should be displayed at the top of the webpage that says: "This
site might require the following ActiveX control: 'setup' from
'YOW Canada Inc.'. Click here to install."
Right-click on this yellow bar and choose 'Install Now'. The
Flash player needed to run the course will then install.
Answer 'yes' and 'ok' to both questions that appear. When this
is successful, the bouncing ball will appear for you and you
can now click on the 'Login Now' button to start your course.
I can't see
the MSDS for the WHMIS Online Course.
The MSDS may be hidden behind the course screen. Please
minimize your course screen by clicking on the minus button at
the top right hand corner. You should now see the MSDS.
You can also
get the
WHMIS
MSDS here.
What are the
minimum technical requirements for all Online
Courses?
You
must have at least the following:
• Windows 98 OS or newer / MAC OS 7 or newer
• Internet Explorer 5, Firefox
(PC or MAC), Netscape 6.0 or newer, Safari (MAC);
• 256
MB RAM;
•
Pentium 500 MHZ processor
• 800
x 600 dpi screen resolution;
• 56k
internet connection or higher (high-speed recommended); and
•
Macromedia Flash Player version 6.0 or higher.
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