Ontario Working at Heights Training

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YOW Canada is no longer offering Ontario Workings at Height Training.

Please note that if you have already certified with YOW Canada, your certificate will remain valid until its expiry date.

If you have any questions please contact

General Working at Heights Training Questions

What is Working at Heights?

"Working at Heights" (WAH) in Ontario applies to people working on "Construction Projects" who are exposed to fall hazards.

Is YOW’s WAH training government approved?

Yes. YOW Canada’s blended-learning Working at Heights program has been approved by the Chief Prevention Officer of the Ontario Ministry of Labour ( MOL #PRO-34687) as required by law.

What does CPO mean?

CPO stands for "Chief Prevention Officer" of the Ontario Ministry of Labour. The CPO is responsible for establishing training standards and approving training programs and providers.

What is Blended Learning?

Blended learning combines online delivery (for Part 1: Basic Theory) with face-to-face delivery (for Part 2: Practical Learning) to allow learners more control over their learning process and to be more engaged.

The blended learning approach of “telling, showing, and then doing” has proven to be very effective in learning and retaining knowledge, particularly in adult learning.

Benefits of Blended Learning for Learners

There are a number of benefits to using YOW Canada’s WAH blended learning course:

  • Enhanced learning and knowledge retention results in safer work and fewer on the job injuries for Learners
  • Learners can take Part 1 online training anytime, from any device, and from anywhere with an internet connection to suit personal and professional schedules
  • Online learning is interactive and uses a variety of media (for example text, images, scenario’s, exercises) to enhance Learner engagement
  • Learners control the pace at which they learn, and can retake less understood topics
  • Learners with questions about Part 1 topics can contact one of YOW’s certified Trainers in real time using phone, chat or email Learners can ask questions about Part 1 topics privately (we welcome basic questions!)
  • Enabling Part 1 to be taken online and separately means that Learners are fresh and focused for Part 2 delivery, which is not the case with full day classroom delivery courses
  • Learners can access Part 1: Basic Theory training at any time after training completion

Benefits of Blended Learning for Employers

  • Enhanced safety compliance reduces injuries, time away and non-compliance costs (for example fines)
  • Being able to take Part 1 training online (during downtime, evenings or weekends) means WAH Learners only have to be off the job site for half a day – limited impact on productivity and revenue
  • WAH certification (and recertification every 3 years) is a legal requirement. YOW’s Learner Management System enables tracking employee training effortlessly:
    • Monitor Learners status (certified, in-progress, etc.)
    • Monitor Learners certification date
    • Training expiration or retraining date
    • View and Print Learners certificates
    • Assign trainees to groups based on job function, location etc.
    • Send notification emails & reminders to multiple trainees
    • Instantly re-register expired trainees.
    • Download a training report for all active trainees.
    • View past orders
  • Flexible and Client Focused Customer Service
    • Sales Representatives and Subject Matter Experts are available to answer your questions
  • Flexible purchasing policy that allows courses to be purchased individually, or to be pre-purchased as unused courses do not expire
  • WAH training delivery in all major cities in Ontario
  • Training can be provided at your site, or just for your employees (for 8 or more employees)

Do I need a Working at Heights Course?

If you work on a “Construction Project” and are exposed to any fall hazards or use any of the following, then the answer is YES!:

  • Travel restraint systems
  • Fall restricting systems
  • Fall arrest systems
  • Safety nets
  • Work belts or safety belts

This training will cover the legislation, recognizing the hazards and how they are assessed and the different methods of preventing a fall or arresting a fall should it occur in a two part course.

Part 1 will focus on the theory and basics in working at Heights and fall prevention.

Part 2 will focus on practical training including some hands-on training with the safety equipment to be used, especially the donning of safety harnesses.

Workers with emergency rescue responsibilities will need additional training related to the rescue.

Who is responsible for Working at Heights training and Working at Heights education?

The employer has the duty to ensure workers who work in or around fall hazards are adequately trained.

In Ontario, only WAH training delivered by a CPO approved training provider is accepted.

How often do I need Working at Heights Training?

Every 3 years following the initial training. Workers will be required to complete a half day “refresher” training program delivered by a CPO approved training provider.

If I change employers/jobs, do I have to retrain?

No. Your WAH certificate of completion is CPO approved and is transferable from employer to employer. Your training certificate for WAH is issued to you personally (i.e. the certificate is independent of your employer).

Can I take YOW's Working at Heights course and then train my own workers in Working at Heights?

No, YOW Canada's Working at Heights program is not intended or designed for trainers and we do not recommend that it be used to train a trainer.

When will I get my certificate?

Your trainer will issue a signed wallet card at the end of the class, which is a valid training record. If you completed training after April 1st, 2019, your information will be automatically submitted to SkillsPass, the record management system used by the Ontario Ministry of Labour. You will then receive an email from SkillsPass with instructions on how to access or set-up your account and access your digital records.

If you completed training prior to April 1st, 2019, you can go to the following site to set-up and link your account: You will be required to fill out an Account Link form to ensure access to your accurate digital training records. If you have questions or wish to correct spelling errors, please email

Please note that the Ontario Ministry of Labour no longer prints and mails CPO training cards as they are now available digitally through SkillsPass.

How can I get a replacement certificate?

You can access, view, print and share your training record online 24/7 through SkillsPass at:

Alternatively, YOW Canada can issue and mail a replacement wallet card, simply call 1.866.688.2845 during regular business hours (Mon-Fri, 9-5).

Please note that the Ontario Ministry of Labour no longer prints and mails CPO training cards as they are now available digitally.

How can I pay for my WAH training?

Training can be paid by Visa, MasterCard, or American Express.

WAH Refunds – Cancellations – Rescheduling Policy:

Refund Policy

WAH training refunds requested within 30 days of the purchase date and at least 5 business days prior to the scheduled classroom training will be honoured in full, provided the online Part 1 training is unused. Refunds will not be issued for partially completed training.

Late or No Show Trainees

Trainees who do not attend the scheduled Part 2 classroom training, or those who are more than 30 minutes late, will not be eligible for any refund. See the rescheduling policy for other options.

Part 1 Online Training Not Completed

Trainees who show up for their scheduled classroom training WITHOUT having successfully completed their Part 1 online training, will not be eligible for the class and will not be eligible for any refund. See Rescheduling Policy for other options.

Rescheduling Policy

Rescheduling of Part 2 classroom training will be honoured for requests made at least 5 business days prior to the scheduled classroom course, otherwise a Rescheduling Fee will apply. Rescheduling is limited to the available dates, times and locations offered by YOW Canada.

In the event that a trainee cannot attend the scheduled Part 2 classroom training, a replacement trainee can attend instead, providing YOW Canada is given a minimum of 1 business days notice of the change and:

The replacement trainee has been registered for the full training course; and

  1. The replacement trainee successfully completes Part 1 Theoretical online before Part 2 begins
  2. Rescheduling of Part 2 training for the original trainee is limited to the available dates, times and locations offered by YOW Canada. Refunds will not be issued for partially completed training.

Cancellation by YOW Canada

YOW Canada reserves the right to cancel or reschedule classroom training in the event of low enrollment or due to circumstances beyond our control. Trainees will be notified accordingly with a minimum of 2 days notice.

Working at Heights Registration:

How does the Working at Heights registration work?

Step 1 – Purchase the course

Purchases can be done online, by phone at 1-866-688-2845 or by fax.

You may pre-purchase courses to be used at a later date. There are no expiry dates for pre-purchased courses.

Step 2 – Register and select in class training date:

Once the courses have been purchased all trainees must be registered for the course. Registration is done online through the Training Administration page. You can also contact YOW Canada by phone at 1-866-688-2845, to have us register your trainees. Registration includes selecting an in class training date. To make any changes to this training date please refer to YOW Canada’s Rescheduling Policy. Once registered, login and password information is emailed to the administrator. You must complete Part 1 of the training before attending the in class training date.

Please note: When activating a trainee for WAH the trainee's email address is mandatory.

Step 3 – Take Part 1 of the Course:

Trainees can log in at any time to start their training and can log in and out as many times as necessary to complete their training. The course is about 3.5 hours in length. It includes audio, video, animation and interactive exercises. It makes training fun and educational!

Step 4 – Take Part 2 Practical Training:

Once you have completed Part 1 you will need to bring your government issued photo id to Part 2 of the training on your scheduled training date. Once you complete Part 2 you will receive a WAH wallet card.

Is the course available in French?

No. Unfortunately at this time we are unable to offer the course in French.

How long does it take to complete the online Part 1 portion of the course?

According to the WAH Regulations, the minimum for this part 1 Basic Theory (online) is 3.0 hours. Depending on circumstances you should expect this portion of the training to take approximately 3.5 hours.

How long does it take to complete the in class Part 2 portion of the course?

According to the WAH Regulations, the minimum time for this part 2 Practical Training (classroom) is 3.5 hours. Depending on circumstances you should expect this portion of the training to take approximately 4.5 hours.

Can I log into the online portion more than once?

Yes, you can log in and out of the course as many times as necessary in order to complete your training. When you log back into the course, you will be brought back to your last visited page.

Do I have to complete the course in one session?

No, you may log in and out as many times as necessary to complete your course. Your work will be saved.

I am the training administrator. How can I monitor my trainee's progress?

As an administrator, you have access to the Course Administration site where you can monitor and track each trainee's progress for Part 1 of the training. You can see quiz scores, activate accounts and more.

You will receive Part 1 Proof of Completion certificates by email as soon as the trainee has completed the online portion of the course.

I have dial-up internet. Can I still take the course?

Yes. A High-speed internet connection is recommended. Please be aware, however, that it may take more time to download. If you'd like to see a demo to test the speed, please click here to view a demo of this course.

What are the technical requirements for taking this online course?

  • A computer, tablet, or smartphone with an internet connection. A High-speed internet connection is recommended.
  • A Web browser. (Such as Internet Explorer, Firefox, Google Chrome or Safari). You should be using the latest version of your chosen web browser.

What other courses does YOW Canada offer?

Please visit our product menu for all of our course offerings.

Questions About YOW Canada

What does the "YOW" in YOW Canada stand for?

YOW Canada's offices are located in Ottawa, Ontario and Y-O-W are the international call letters for the Ottawa Airport. Plus, we think it's a catchy name that's easy to remember.

For more information about our company please visit the Contact Us page.

Back To WAH Course Outline

WAH Refund Policy

Course Outline:

Part 1 (Online)

  • Rights and Responsibilities
    • Learning Outcomes
    • What is Working at Heights?
    • The Competent Worker
    • OHSA
    • Responsibilities
    • The Right to Participate
    • The Right to Refuse
    • The Right to Know
    • Ministry of Labour
  • Identification of the Hazards of Working at Heights
    • Learning Outcomes
    • Work Related Injuries in Canada
    • Falls Change Lives
    • Falls
    • How Long Does it Take to Fall?
    • Fall Hazards
    • Fall Protection Plan
    • Emergency Rescue
  • Eliminating or Controlling the Hazards of Working at Heights
    • Learning Outcomes
    • Hazards
    • Sources of Hazards
    • Controlling a Hazard - Hierarchy of controls
    • Hazard Elimination
    • Substitution
    • Engineering Controls
    • Administrative Controls
    • Personal Protective Equipment
    • RACE
    • Communicate
  • Warning Methods and Physical Barriers
    • Learning Outcomes
    • Warning Methods
    • Warning Barriers and Bump Lines
    • Protective Covers
    • Guardrails
    • Fencing
  • Ladders and Similar Equipment
    • Learning Outcomes
    • Ladder Safety
    • Ladders
    • Basic Steps to Prevent Ladder Accidents
    • Extension Ladder Overlap
    • Step Ladders
    • Ladder Regulation Requirement
    • Ladder Set Up
    • Scaffolds
    • Powered Elevated Work Platforms
    • Ladder and Similar Equipment Inspection
  • Personal Fall Protection Equipment
    • Learning Outcomes
    • Certified Equipment
    • Fall Restricting Systems
    • Travel Restraint Systems
    • Fall Arrest Systems
    • The Harness
    • Harness Inspection and Donning
    • The Lanyard
    • Shock Absorbers
    • The Lifeline
    • Rope Grabs
    • Connecting Devices
    • Snap Hooks
    • Carabiners
    • Anchoring
    • After a Fall

Part 2 (Classroom)

  • Barriers and Other Fixed Equipment
    • Learning Outcomes
    • Bump Lines and Barriers
    • Guardrails
    • Protective Covers
    • Safety Nets
  • Personal Fall Protection Equipment
    • Learning Outcomes
    • Travel Restraint Systems
    • Fall Restricting Systems
    • Fall Arrest Systems
    • Regulatory Requirements
    • Fundamental Components of Fall Protection
    • Anchor Points
    • Full Body Harness
    • Lanyards
    • Lifelines
    • Connectors
    • Rope Grabs
    • Total Fall Distance
    • Pendulum Effect
    • Suspension Trauma
    • PPE Inspection
  • Anchor Points
    • Learning Outcomes
    • Anchor Point Selection
    • Inappropriate Anchor Point
    • Force Capacity
  • Work Access Equipment, and Platforms
    • Learning Outcomes
    • Ladders
    • Ladders – Regulatory Requirements
    • Bosun Chair
  • PPE for Work Access Equipment
    • Learning Outcomes
    • Purpose
    • Responsibilities

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