Workplace Violence & Harassment TrainingExpand All | Collapse All
General Workplace Violence & Harassment Training Questions
What is Workplace Violence & Harassment (WVH)?
Most provinces have specific definitions of Workplace Violence & Harassment, however a few general examples are:
- Degrading comments;
- Bullying and Intimidation;
- Physical violence.
Do I need a Workplace Violence & Harassment Course?
Most provinces have developed their own WVH regulations.
These province-specific legislations more clearly define an employer's legal responsibilities when it comes to WVH.
For those provinces that have not yet developed specific WVH regulations, they still fall under a general duty clause in the provincial regulations.
Also Workplace Violence and Harassment regulations can be found in other federal and provincial regulations, employment standards, workers compensation and the human rights act.
Click here to reference a list of all the provincial Workplace Violence & Harassment Regulations.
General training (such as this course) will cover the general legislation, how to identify, deal with, resolve and report WVH, as well as strategies to prevent violence and harassment in the workplace.
Ontario Specific: Do I need Workplace Violence & Harassment training?
Yes, all workplaces in Ontario need to have a Workplace Violence and Harassment training program which includes a 'written and posted policy' and 'training' for every employee (such as YOW Canada's online course).
The only exception is for workplaces with 5 or fewer 'regular employees': In this case all employees still require WVH training but the 'WVH policy' may be delivered verbally (no need to have the policy written and posted).
For more details on the Ontario specific regulations please view the Ontario Health and Safety Act (OHSA).
How often do I need Workplace Violence & Harassment Training?
General training must be given to every employee.
Workplace Violence & Harassment should be repeated when there are significant changes to the policy or program or when circumstances indicate training should be repeated such as policy or procedures are not being followed.
Consult with your provincial government's labour legislation, your industry's provincial safety association or Worker's Compensation Board for details on when re-certification is required.
How can we comply with the Regulations?
Design a Workplace Violence & Harassment Program and written Policy that:
- Includes measures and procedures to control the risks (identified in assessments) which are likely to expose workers to physical injury;
- Includes measures and procedures for summoning immediate assistance when workplace violence occurs or is likely to occur;
- Specifically explains what constitutes harassment;
- Includes measures and procedures for workers to report incidents of workplace violence and harassment to the employer or supervisor; and
- Sets out how the employer will investigate and deal with incidents or complaints of workplace violence and harassment.
If I change employers/jobs, do I have to retrain?
The onus is on the employer to ensure that his or her staff is properly trained for the job. Because you can never be too sure of previous training, it's recommended that new employees take a WVH course, including site-specific training.
Can I take this course as an individual?
Absolutely! If you are taking this course as an individual, simply enter your name in the area for "Company Name".
Can I take one of YOW's WVH courses and then train my own workers in WVH.
YOW Canada's WVH course is not intended or designed for trainers and we do not recommend that it be used to train a trainer. In order to reap the full benefits of this course we recommend that each trainee complete a WVH course themselves. This also ensures that each employee receives a WVH certificate.
Who signs my certificate?
The “employer” signature should be signed by the direct supervisor of the employee. The “employee” signature should be signed by the actual trainee. If you are self-employed you must sign as both the “employee” and the “employer”.
Who is responsible for Workplace Violence & Harassment training?
The onus is on the employer to ensure that his or her staff is adequately trained.
YOW Canada's Workplace Violence & Harassment Course is one method of training.
What needs to be included in a Workplace Violence & Harassment training program?
Both general and site-specific training are required.
YOW's Workplace Violence & Harassment Course is general training that covers the legislation, how to recognize Workplace Violence & Harassment and how to address it.
Practical site specific training may also be required to cover the particular workplace and the specific policy and procedures.
WVH Online Training:
How does the WVH online course work?
YOW Canada's WVH online course works in a 3 step process:
Step 1 - Register:
Once the courses have been purchased all trainees must be registered for the course. Registration is done online through the Training Administration page. You can also contact YOW Canada by phone at 1-866-688-2845, email or by fax to have us register your trainees. Once registered, login and password information is emailed to the administrator.
Step 2 - Take the Course:
Trainees can log in at any time to start their training and can log in and out as many times as necessary to complete their training. The course is about 1.5 hours in length. It includes audio, video, animation and interactive exercises. It makes training fun and educational!
Step 3 - Print your Certificate:
Once completed, the wallet and wall-mount certificates are emailed to the administrator. The certificates are printable and accompanied by a Performance Record that displays how the trainee performed throughout the course (scores for each chapter etc.).
Is the course available in French?
Yes, our WVH online course is available in French. Once a trainee logs into the course, he will choose which language he wants to take the training in.
Learn more about our WVH in French Online Course (VHT) .
How long does it take to complete the online course?
The average trainee can complete this WVH online course in about 1.5 hour(s).
Can I log into the course more than once?
Yes, you can log in and out of the course as many times as necessary in order to complete your training. When you log back into the course, you will be brought back to your last visited page. You have up to 1 year to complete your course.
Do I have to complete the course in one session?
No, you may log in and out as many times as necessary to complete your course. Your work will be saved.
What will I receive when I have completed my training?
Once you complete the course, a pdf document will be available for you to download and print. This document is also emailed to the Training Administrator. This document will include your Performance Record and certificate. The certificate includes your name, your employer's name and the date you certified.
How will I receive my training certificate?
The certificate will be automatically available for printing once you complete the course. It will also be emailed to the Training Administrator. If you are self-employed, the certificate is sent to your email address directly.
I am the training administrator. How can I monitor my trainee's progress?
As an administrator, you have access to the Course Administration site where you can monitor and track each trainee's progress. You can see quiz scores, view certificates, activate accounts and more.
You will receive a copy of all training certificates by email as soon as the employee has completed the course.
You can also be able to re-register any employee's who's certificates have expired.
Why should I choose online training versus classroom training?
Online training with YOW Canada is fast, easy and effective. Some of the benefits of online training include:
- Training is available 24/7, on any computer with an internet connection.
- Trainees can log in and out to complete their training at their convenience anytime from anywhere, so scheduling is never a problem.
- Complete tracking capabilities through a Training Administration site allow employers to manage the training.
- Training certificates are emailed to the Training Administrator instantly upon completion of the course - no waiting.
- Dynamic video, illustrations, photos, audio and text help to meet the needs of different types of learners.
I have dial-up internet. Can I still take the course?
Yes. The course is available for dial-up users. Please be aware, however, that it may take more time to download. If you'd like to see a demo to test the speed, please click here to view a demo of this course. to view a demo of this course.
What are the technical requirements for taking this online course?
A computer with an internet Connection.
A High-speed internet connection is recommended.
A Web browser that supports the Flash Web Player. (Such as Internet Explorer, Firefox, Google Chrome or Safari).
You should be using the latest version of your chosen web browser.
Adobe Flash Player.
Please download the latest Flash Player version here.
How do I Purchase a course?
Purchases can be done online, by phone at 1-866-688-2845 or by fax.
You may pre-purchase courses to be used at a later date. There are no expiry dates for pre-purchased courses.
What other courses does YOW Canada offer?
Please visit our product menu for all of our course offerings.
Questions About YOW Canada
What does the "YOW" in YOW Canada stand for?
YOW Canada's offices are located in Ottawa, Ontario and Y-O-W are the international call letters for the Ottawa Airport. Plus, we think it's a catchy name that's easy to remember.
For more information about our company please visit the Contact Us page.
Back To Workplace Violence & Harassment Course Outline
YOW Canada Refund Policy
Provincial Regulation Contacts
This Course Covers
- Workplace Violence and Harassment (WVH) Introduction & Regulations
- What you will learn from this course
- Historical Violence
- The Three Rights
- The Competent Worker
- WVH Defined
- Sample Policy
- Workplace Violence and Harassment Identified
- The Right Attitude
- The Wrong Attitude
- WVH - 3 Main Types
- Threatening Behaviour
- Verbal Abuse and Harassment
- Physical Attacks
- Risk Factors - Causing WVH
- The Physical Signs - Violence
- Warning Signs
- High Stress
- Domestic Violence
- WVH Prevention and Strategies
- 3 Prevention Strategies
- Workplace Design Changes
- Administrative Control
- Safe Work Practices
- 3 Levels of Agitated Behaviour
- Physically Violent
- Safe Work Practices
- Domestic Violence
- Potentially Violent Meetings
- Working Alone & Handling Cash
- Working Alone & Off Site
- Working Late
- Parking Lot Safety
- Specific WVH Strategies
- Responding to WVH Incidents and Overview
- Remaining Safe
- Employee Response
- Violent Meetings
- Abusive Telephone Calls
- A Violent Attack
- Mobbing, Bullying and Harassment
- Emergency Procedures
- 911 Calls
- Lock Down
- Bomb Threat
- Incident Reporting
- Debriefing Sessions
- WVH Overview & Summary
- Risk Factors - Who, What, When and Where
- Work Situations
- Workplace Training
- Interactive exercises, tests & certificate